Author Bio:

  • Professor of Tourism and Service Management, the University of St. Gallen
  • Director of the Institute for Systemic Management and Public Governance
  • Director of Research Center for Tourism and Transport
  • Director of SBB-Lab
  • Research interests:
    • Tourism, transport
    • Consumer behavior
    • Service management
    • Destination management
    • Business models
  • Teaching engagements:
    • University of Lugano
    • Chinese European International Business School (CEIBS)
    • Occasional entries also in various other tertiary institutions as well as industry conventions
  • Academic Organizations:
    • Secretary-General, International Association of Scientific Experts in Tourism (AIEST)
    • Secretary-General, Swiss Association of Transport Sciences (SVWG)
    • Fellow of the International Academy for the Study of Tourism
    • Member of the Board, STRC Swiss Transport Research Conference
  • Companies and professional institutions:
    • President of the Board, Flims Laax Falera Tourism AG
    • President of the Finance Commission and Member of the Board,
      Arosa Bergbahnen AG
    • Member of the Board, Lughotel Holding
    • Member of the Advisory Council, Schweizer Tourismusverband
    • Swiss Tourism Council Member, Switzerland Tourism
  • Editorial Boards:
    • Jahrbuch der Schweizerischen Tourismuswirtschaft, Co-Editor-in-Chief
    • Jahrbuch der Schweizerischen Verkehrswirtschaft, Co-Editor-in-Chief
    • Zeitschift für Tourismuswissenschaft, Co-Editor
    • Journal of China Tourism Research, Regional Editor (Europe)
    • Journal of Travel Research, Member Editorial Board
    • Journal of Destination Marketing and Management, Member Editorial Board
    • Tourism Analysis, Member Editorial Board
    • Anatolia, Member Editorial Board
    • IMP Perspektiven, Member Editorial Board